At the ‘Fo, we want you to enjoy your wines. And let’s be honest — we want you to keep coming back for more, and to tell all your friends about us.
We only sell the wines we love and drink ourselves, so WE think the wines are awesome, but everyone has their own tastes, and that’s something we’re passionate believers in.
So if you’re not 100% happy with anything you order from the ‘Fo, you can return it to us within 365 days for a replacement, refund, or credit — you pick. We’ll even pick it up from you and cover the return shipping cost.
I want to return my wine, what do I do?
Give us a call on 0800 884 666 or email us at email@example.com, let us know and tell us why, and we’ll organise for our couriers to contact you and arrange to collect the wine.
If you don’t have the original box, don’t worry, any box that fits the wine will do. To help out our lovely drivers, we do ask that you ensure the box is in good condition, securely taped up and free from any dangerous materials, such as broken glass.
Please keep in mind that if, at the time of your purchase, you benefited from a discount or reward (for example, free shipping on 3 cases or more), the discount or amount will be forfeited from your refund or credit. Fair’s fair!
When will my refund be processed?
Once the wine has been collected, let us know and we can issue your credit or refund straight away.
It can take a few days for us to hear from our warehouse that your wine has been returned, so it’s always best to let us know as soon as the driver collects it. Then you can get onto buying your next case of delicious vino asap!
How do I change or cancel an order?
If you’ve ordered by clicking the ‘One-Click Checkout’ but change your mind straight away, there is an option to cancel and refund immediately.
If you don’t get to it immediately, just give us a quick call on 0800 884 666 or email us at firstname.lastname@example.org and we’ll take care of it for you :)